FAQ/POLICY SHIPPING

FOR ANY QUESTIONS, CONCERNS ABOUT YOUR ORDER OR OUR BRAND PLEASE EMAIL US AT: SHOPFROMCARRINGTON@GMAIL.COM OR CHECK OUT OUR FAQ'S FOUND BELOW.

OUR OFFICIAL SOCIALS:

FROMCARRINGTON & DREWXCARRINGTON ON INSTAGRAM

Cancellation or Refunds?

From Carrington has a NO REFUND Policy as each item is made per order. We do not offer cancellation of any kind under any means. Please make sure all you information for your order is correct before purchasing as we are not responsible if it is not.  

How Long Will it Take To Get my Necklace?

Since each piece is carefully handmade, please allow 7-14 days of creation before your order is shipped out. You will receive a shipping confirmation email and tracking number once your order is shipped. Delivery varies depending where you are located, Due to the pandemic we cannot guarantee specific shipping/arrival days of your order.

PRE ORDER ITEMS TAKE LONGER TO SHIP DUE TO PRE ORDER ITEMS BEING WAITLISTED. PRE ORDER CAN TAKE AN ADDITIONAL 3-8 WEEKS.

What Is Shipping with Insurance ?

This shipping option is available at checkout which means that if your item is damaged or loss while in transit we will Re-ship your order at no added cost to you, This only applies for order with Regular Standard Shipping With Insurance called ( Standard With Insurance)

What material are the necklaces made of?

24K / 18K/14K Gold Filled/ Stainless Steel/ Sterling Silver
WHAT IS GOLD FILLED ?:  Layer of gold adheres to the silver through an electroplating bath. 
Customer Care:

 **For the best care of your jewelry, do not shower with your items. If your items do turn, it can be caused by a metal-to-skin oil reaction. As each person's body oils make different metals react differently, it is not our responsibility to return or exchange your item. We apologize in advance. However, we do offer cleaning and repair services for a fee. Please contact our customer service team for further details at SHOPFROMCARRINGTON@GMAIL.COM for an assessment and we will send you a free estimate. 

Avoid wetting, sweating sleeping with your jewelry to maintain its color and form for a longer time. Jewelry worn in the shower will not rust, however, if handled with care they may last for years.                        

Customer Returns:

From Carrington has a no refund policy due to every jewelry piece being made per order. 

Did not receive?

From Carrington is not liable if a mail carrier loses or damages an order. 

Damages?

Please email SHOPFROMCARRINGTON@GMAIL.COM within 24hrs of your receiving your item if you notice anything wrong with your order, But we are not liable for mail carrier loses or damages products. We offer a repair service.

What if my necklace does not fit?

Please Email us immediately after you order your necklace if you would like to request for your necklace to be a longer length! Our chains start from 16 inch length unless the description says otherwise, however you can request for 18inch or 20 inch for a Fee.

If you would like to change your chain after receiving your order, we charge a small fee for a longer chain up to 20 inches long shipped to you.

How much is USA shipping?

Domestic shipping is 3-4 $. All orders are shipped within 5-14 business days of purchase as jewelry is handmade! A confirmation email and tracking number will be sent you your email. 

Do you ship internationally? 

Yes, we do! $15 flat rate around the world 

How can I track my Package/s?

Once your order ships, you will receive a confirmation email with a tracking code.

What if I put in my wrong address?

If you have provided an incorrect address and your order has not been shipped yet , we will do our best to update your order with the correct address. However, if your order has already shipped we are not responsible. A $5 fee for repostage will be charged for your items to be sent to you again. Please email SHOPFROMCARRINGTON@GMAIL.COM with any questions or concerns.

What if my package is lost?

From Carrington is not responsible for items that are lost by the mail carrier or by any shipping service.

What if my package was returned to the sender? 

If your package is returned to us for any reason, you will be responsible for the package to be sent again. We will email you an invoice for the price of the return shipping label. Please check all addresses before submitting your order.

*** In the instance when your package is sent back to us because of an insufficient address provided by the customer, we will charge a resend fee. Please double check all addresses before placing an order. In the case you would not like your package sent back, we charge a restocking fee of $15 USD and a cancellation fee of $20 USDThe fee will be deducted from your order refund amount total.